We are looking for a Reception Administrator to work within the Urgent Care Clinic team who is professional, well-organised and can provide high quality administrative support.
To perform all administration duties within the Urgent Care Clinic with the aim of ensuring all patients, visitors and staff receive a warm, professional and courteous welcome on arrival in a clean and tidy reception area at all times. Staff must be an Ambassador of the Hospital values.
St John & St Elizabeth Hospital is a leading private hospital in London, offering a comprehensive range of specialist medical treatments, clinics and diagnostic services from a team of world-class consultants, supported by a dedicated team of clinical and non-clinical staff.
We are known for our exceptional standards of care, excellent nursing standards, and cutting-edge medical treatments.
We have 170 years of history and are looking for people to join us for the next chapter. We are very unique as the only truly charitable private hospital in London and as a charity, every private patient treated helps support our on-site community hospice.
What You’ll Be Doing
- Ensure all patients are registered and the minimum data set captured and updated on the IT system
- To ensure a first class service is delivered
- Cashiering duties and Policies are adhered too
- Hospital fees are invoiced and payment taken and records updated
- Liaise with nursing staff to ensure smooth running of clinics and have up to date information on what is happening within the department.
- Training of new staff on processes and systems within your area
What we’re looking for
- Literate and numerate with a good level of education to GCSE-level (or equivalent) standard
- Proven office and customer service experience in previous employment
- Previous experience in a customer service role
- Desirable previous experience in a clinical setting
- IT literate to include windows, Microsoft Word, Excel and Access
- Able to work within a team
- Ability to process data and amend computerised records
- Good organisational skills and able to work to tight deadlines
- Ability to work in a busy environment and under pressure
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;
When you become part of the HJE Family, these are some of the benefits you will receive:
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest-free season ticket loans
- Cycle to work scheme
- Free eye check-up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local Business discounts
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
- Free gym access
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.