The Front of House Manager will play an integral part in the management and delivery of reception services by providing support, management and leadership to the Front of House administration team.
In collaboration with team leaders, the Manager will be responsible for the day-to-day management of the Front of House administration team, and will ensure that the department delivers high standards of patient care in a professional and efficient way and in line with Hospital’s and departmental standards.
St John & St Elizabeth Hospital is a leading private hospital in London, offering a comprehensive range of specialist medical treatments, clinics and diagnostic services from a team of world-class consultants, supported by a dedicated team of clinical and non-clinical staff.
We are known for our exceptional standards of care, excellent nursing standards, and cutting-edge medical treatments.
We have 170 years of history and are looking for people to join us for the next chapter. We are very unique as the only truly charitable private hospital in London and as a charity, every private patient treated helps support our on-site community hospice.
Am I the right person for this Front of House Manager role?
- Educated to Degree level in a relevant subject, or equivalent experience or qualification
- Previous management/supervisory experience
- Previous experience in a customer service role
- Able to work within a team.
- Strong management and leadership skills
- Team building skills
- Ability to use own initiative
- Able to develop, implement and manage change
- IT literate to include windows, Microsoft Word, Excel and Access.
- Professional and committed to the highest standard of customer care.
- Good telephone manner
- Committed to working with the appointed managers
- Ability to be accurate in all aspects of work
What are the Responsibilities of this Front of House Manager role?
- In collaboration with the Head of Outpatients and Patient Services and front of house teams, ensure delivery of the strategic and operational plan(s)
- To provide day to day management, leadership and support to administrative staff members
- To perform local inductions and probationary reviews for all new starters within the team
- To carry out performance reviews and annual appraisals with staff members.
- Challenge, investigate and manage any staff performance concerns in accordance to the Hospital policies.
- To ensure all new staff are set up on the required systems and that all leavers have their accounts deactivated
- To assist in the training of staff on various systems and be a super user.
- Ensure departments and staff are working in compliance of the latest GDPR regulations and hospital guidelines.
- Ensure patient data capture is accurate.
- To support the administrative staff with complaints, trouble shooting, challenging/difficult customers and/or situations.
- Support the leads in investigating any billing/invoices or administrative queries.
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;
When you become part of the HJE Family, these are some of the benefits you will receive:
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest-free season ticket loans
- Cycle to work scheme
- Free eye check-up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local Business discounts
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.