We are looking for a Ward Administrator to join our Day case and inpatient Surgical ward teams. The post holder will ensure patients, visitors and staff receive professional and polite assistance at all times. The post holder will work as part of a multi-disciplinary team and have responsibility for providing a high quality administrative and clerical support service to the day surgery team including booking appointments for tests, preparing notes for admissions, coordinating with different departments, ordering stocks, and help out in completing daily reports. The role requires advanced communication skill, both verbal and written.
St John & St Elizabeth Hospital is a leading private hospital in London, offering a comprehensive range of specialist medical treatments, clinics and diagnostic services from a team of world-class consultants, supported by a dedicated team of clinical and non-clinical staff.
We are known for our exceptional standards of care, excellent nursing standards, and cutting-edge medical treatments.
We have 170 years of history and are looking for people to join us for the next chapter. We are very unique as the only truly charitable private hospital in London and as a charity, every private patient treated helps support our on-site community hospice.
Am I the right person for this Ward Administrator role?
- Well established numeracy and literacy skills (GCSE or equivalent, at grade C or above in Mathematics and English)
- NVQ at level 3 or above in Business Administration (or equivalent) desirably
- Evidence of IT skills and computer data input
- Previous experience of working in a healthcare environment
- Evidence of general clerical experience
- Experience of record keeping
- Evidence of excellent customer care skills
- Experience in liaising with people and staff at all levels
- Demonstrate ability to work on own initiative and also to work as part of a team
- Professional appearance
- Ability to prioritise own workload in a highly pressurised working environment; problem solving for the benefit of the team and knowledge to develop alternative procedures
- Highly motivated, enthusiastic, proactive individual with excellent communication and interpersonal skills
- Demonstrate previous relevant reception experience working in a medical environment
What are the responsibilities of a Ward Administrator?
- To prepare patient notes ready for the nurses to admit.
- To complete daily work hours and recharge templates.
- To ensure internal worked hours are completed daily and correctly by all staff.
- Responsible for ensuring the next month’s timesheets are in the folder.
- To file patient notes correctly.
- To carry out photocopying and printing patient post-operative leaflets.
- Printing the To Come In patient list and theatre list for the following day.
- Order stores and agency staff on Proactis.
- Printing off pathology results.
- Clear communication skills – receiving phone calls for patients to go to theatre and to collect patients from recovery.
- To receive incoming telephone calls to the unit and take messages from all departments, taking action and communicate to the Nurse In Charge/Nurse effectively.
- To ensure that all communication is within the boundaries of service user confidentiality and to seek guidance when unsure.
- Making Outpatient appointments for patients.
- To be able to access online test results for Consultants.
- Printing off patient ward sheets and ensuring the correct GP details are obtained.
- Ensure the ward diary is kept updated with patients, staff training.
- Admissions book – ensure correct patient labels and corresponding room numbers are there.
- To produce activity statistics monthly.
- Reporting problems to Estates/IT and ensure issues are rectified in a timely manner.
- To participate in support and supervision, appraisal and performance development.
- To work towards achieving competencies outlined within the role.
- To identify issues of concern at work and alerting appropriate staff members.
- To act as an effective team member.
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;
When you become part of the HJE Family, these are some of the benefits you will receive:
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest-free season ticket loans
- Cycle to work scheme
- Free eye check-up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local Business discounts
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
- Free access to staff gym
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.