We are looking for an experienced Administrator for our Hospice Lymphoedema Service and Social work and Bereavement service.
The post holder will provide administrative support to the lymphoedema and social work and bereavement team.
Our services are underpinned by a respect for human dignity and care for the physical, psychosocial, spiritual and emotional needs of the total person, whatever their age, lifestyle, culture and spiritual belief. Our patients face a range of conditions, including cancer, respiratory disease, heart failure and HIV.
Located in leafy St John’s Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St John’s.
Am I the right person for this Hospice Administration role?
- Fluency in using Microsoft packages, including Word/Excel
- Proven office and customer service experience
- Excellent administrative, organisational and interpersonal skills
- Excellent telephone manner
- Ability to be accurate in all aspects of work.
- Good organisational skills and able to work to tight deadlines
- Ability to work under pressure
What are the Responsibilities of this Hospice Administration role?
- To assist in the smooth running and co-ordination of the administration of the Hospice
- To process patient referrals and register new referrals onto PIMS and Crosscare, ensuring full compliance with hospice/hospital standards regarding data integrity
- To contact referrers as necessary to gather more information regarding a referral and send out referral forms to be completed either by secure email
- To receive telephone calls and take messages from staff, patients, relatives, carers, GPs, other professionals and the general public, some of which will be sensitive and/or confidential
- To relay all messages to the appropriate person(s), identifying those of immediate concern
- To make patient appointments as required
- To carry out photocopying and scanning as required
- To input information into Crosscare and carry out necessary documentation, liaising with other professional as necessary
- To prepare presentation materials using PowerPoint and Word/Excel
Why apply for this role as Hospice Administration?
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits; from 27 days annual leave, generous private healthcare cover, contributory pension schemes – including continuation of the NHS pension.
Working with us, all eligible employees receive;
- Competitive pay with progressive band structuring
- Private healthcare cover of up to £20,000 per year
- Ongoing training and development programmes
- Discounts at local, national and online shops
- Interest-free season ticket loans
- Cycle to work loan scheme
- Employee "Service Excellence" recognition rewards
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.